Long- term objectives:

 

• In three years we will be the most recognized agency of babysitting and cleaning services.

• To expand from Bogota to all of the country of Colombia.

• To be recognized as a model of service company through all of the world.

 

 

Short- term objectives:

 

•  We expect to offer a mobile application in which our customers would have the facility to contact us immediately when they need.

•  Be known as one of the most secure and efficient business of cleaning and babysitting services.

• Create an association with the government in programs such as SENA where the people that are interested and have the main requirements to work in our agency, could take the job as a practice for their professional life.

• Create loyalty and satisfied experiences for our customers.

• Help people to do their duties without worrying about anything in their houses or with their children.

 

 

Strategies:

 

• Having the most trained babysitters and house keepers by making constant trainers

• Update the webpage in order that our customers could contact us and known the information that they required.

• Contact an advertising executive that take charge of our propaganda and marketing strategies in order that our company became more recognized.

• Realize constant satisfaction surveys to know what we have to improve and what opportunities we can take advantage from our competitors. 

 

 

 

Policies:

 

 

• We would have the best honest personnel to make sure that this happens we are going to be very strict in the hiring process, and our customers would have the opportunity to rate our personnel according to their experience.

• In the case that one of our personnel doesn’t gave our customers the experience they need, or in case that our customer have some problem with one of our babysitting/house keeper, we immediately are going to give them their money back, and that would be in the record of the housekeeper/babysitter.

• Customer’s satisfaction and relief is our main objective, we would train our personnel in order to give our customers the best experience.